Frequently Asked Questions

In most cases, we can repair broken springs the same day you call. At Pepperell Garage Doors, we understand that a broken spring means your garage door is essentially unusable, which is why we prioritize spring repair calls. Our service vehicles are stocked with the most common spring sizes, including both torsion and extension springs in various gauges and lengths. This allows our certified technicians to complete most spring repairs in a single visit, typically within 1-2 hours of arrival. For emergency situations, we offer 24/7 service and can typically be at your location within 2-4 hours, even on weekends and holidays. Standard appointments are usually available within 24-48 hours. We also recommend that when one spring breaks, you consider replacing both springs at the same time. Springs installed together age at similar rates, so if one has broken, the other is likely close to failure. Replacing both provides peace of mind and avoids the inconvenience and expense of a second service call. All spring repairs are backed by our 3-year warranty on parts and labor. Our technicians will also perform a safety inspection of your entire door system to catch any other potential issues before they become problems.